Eshop Terms & Conditions
The www.ergastirivaxevanidi.gr is an e-shop in which we demonstrate and distribute online the products of the company “ERGASTIRI VAXEVANIDI OURANIA”, which is located in Salamina, L. Faneromenis 88, with Post Code 18900 in Greece (Tax Office: E’ Pirea). Before entering in our online shop and start browsing through website, we advise you to consult the following terms and conditions, which are adapted specifically for the use of our e-shop “ERGASTIRI VAXEVANIDI OURANIA”, that you can find by www.ergastirivaxevanidi.gr
TERMS
The company has the right to modify or renew the following terms and conditions of the transactions that are being made through the online store, according to the needs and the transactional ethics. The company “ERGASTIRI VAXEVANIDI OURANIA” has the duty to inform its users for any modification and also for any change, through the website of the store. It is notable to mention that the change of the terms does not affect the orders that have already been made.
Information and products provided
The “ERGASTIRI VAXEVANIDI OURANIA” is committed to provide completeness and validity of the information posted on the website www.ergastirivaxevanidi.gr, both in terms of the existence of the essentials characteristics that are described for each product, and in terms of the accuracy of the information concerning the services provided without prejudice to any technical or typographical errors that have escaped our attention or due to any malfunction of the system.
Limitation of liability
The “ERGASTIRI VAXEVANIDI OURANIA” cannot provide any kind of guarantee of the availability of its products, but it is obliged to inform the consumers about the unavailability of the products.
The “ERGASTIRI VAXEVANIDI OURANIA” is only responsible for deceit and gross negligence, in any case of delivery delay of ordered products and for information that the company itself gives or for services it provides through the website.
The online store of the “ERGASTIRI VAXEVANIDI OURANIA” cannot be held responsible for any technical errors may occur at its users when they try to login in the website and during this time and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, cannot be held responsible for any actions or any omissions made through a third party and especially any not allowed interventions of any third party in the products or/and services or/and information that are available through the website.
Copyrights
The site www.ergastirivaxevanidi.gr is the official website of the “ERGASTIRI VAXEVANIDI OURANIA”. All the content of the websites posted by “ERGASTIRI VAXEVANIDI OURANIA”, including all of the images, graphics, photographs, plans, texts, services provided and products they are property of “ERGASTIRI VAXEVANIDI OURANIA” and they are being protected by the relevant provisions of the Greek law, the European law and the international conventions.
No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without our written permission. Reproduction, re-release, download, announcement, dissemination or transmission or any other use of the content in any way or for commercial use or other purposes is permitted only with the prior written permission of “ERGASTIRI VAXEVANIDI OURANIA” or any other legitimate copyright holder.
Names, images, logos and insignia represented it the “ERGASTIRI VAXEVANIDI OURANIA” or/and its online store or/and third parties contracted to them as their protagonists or services, are the exclusive trademarks and insignia of the “ERGASTIRI VAXEVANIDI OURANIA” or/and www.ergastirivaxevanidi.gr or/and the above third parties and they are protected by Greek, communal and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and display on the website www.ergastirivaxevanidi.gr should in no way be construed as a transfer or use of their license or misuse.
User Obligations
Users of the www.ergastirivaxevanidi.gr accept that they will not use the online store for posting, emailing or otherwise, transmitting any content that is illegal, harmful, threating, offensive, defamatory, psycophanting, vulgar, obscene, expresses empathy, or expresses racial, ethnical or other discrimination may cause harm to minors in any way, it is not entitled to be transmitted in accordance with the law or the contractual or managerial relationships (such as internal information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confindentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights, contains software viruses or any other lawsuits, files or programs for the purpose of interrupting, causing damage, destroying or obstructing the operation of any software or computer hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, it may harass third parties in any way and in any content used for personal collection of for the data collection of the users.
Security
The “ERGASTIRI VAXEVANIDI OURANIA” recognizes the importance of the issue of the security of your Personal Data and your electronic transactions and it takes all the necessary measures, with the most modern and advanced methods to ensure the maximum possible security. All information, which is related to your personal data and your transactions is safe and confidential.
CUSTOMER IDENTIFICATION
The passwords used for your identification are two: the Entering Code (e-mail or username) and the Personal Security Code (password), which every time you enter using them, the website gives you access to your personal information with absolute security.
You have the ability to change your Personal Security Code (password) and your e-mail address as often as you wish. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining its confidentiality and concealment from third parties. In case of lose or leakage, you should immediately notify us, otherwise the online store of the “ERGASTIRI VAXEVANIDI OURANIA”, cannot be held responsible for the use of the secret code by an unauthorized person. For security reasons we recommend that you change your password at a regular basis and avoid using the same and easily traceable codes (e.g. date of birth). We also suggest you use not only letters and numbers but also symbols for the creation of your password.
AUTOMATIC DISCONNECTION
If there is not any activity for 20 minutes there will be an automatic disconnection from the online store of the “ERGASTIRI VAXEVANIDI OURANIA”.
CONFIDENTIAL CONSIDERATION
All information transmitted by the user/member to “ERGASTIRI VAXEVANIDI OURANIA” is confidential and “ERGASTIRI VAXEVANIDI OURANIA” has taken all the necessary measures to use it only to the extend deemed necessary in the context of the services provided. Some of the taken measures are the following:
- Only authorized employees have access to your transaction information and only when necessary, eg. For the processing of your requests.
- The “ERGASTIRI VAXEVANIDI OURANIA” does not disclose the details of the customers and their transactions, unless there is a written authorization from you or if it is imposed by a court decision or a decision of another public authority.
PRIVACY POLICY
Please visit our Data Protection and Privacy Policy
PURCHASE OF PRODUCTS
To facilitate your search for products, we have divided our products into categories. Our goal is to reach the final product with one click. In case you are looking for something specific, you can use the search bar, which it will lead you directly to your specific choice. The “ERGASTIRI VAXEVANIDI OURANIA” makes every effort to provide high quality services. Meanwhile, we cannot exclude any mistake make in types of pricing and secondary characteristics of the products and it is impossible to guarantee that there will not be any kind of disruption in the function of the site or “human” mistakes in the update in the price of a product. For the security and the effectiveness of your shopping we call you to contact us if you find out that a product is sold in an unusual high or low price compared to its original value.
During the registration of your order you will receive an automated email which will state the details of your order. Upon ordering from the online shopping department of the “ERGASTIRI VAXEVANIDI OURANIA”, you will receive the second and confirmative email with the products that will be sent.
There is no way to deactivate this information, the sending of which is a prerequisite for the proper progress of your order. Make sure your email can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant emails, in accordance with the general terms governing our transactions, to inform us without any delay.
REPLACEMENT OF PRODUCTS
You have the right to return the products you have purchased and request their replacement a) in all cases in which the “ERGASTIRI VAXEVANIDI OURANIA” has wrongly send you other products than the ones you have purchased or that they are substantially different from the ones you have ordered, b) in all cases in which there has been a defected product or there is a missing quality upon the agreed on and provided that or not provided otherwise than the warranty of the manufacturer, or of the importer and it is under warranty, and the warranty conditions can be applied, or ii) if there is no warranty according to i) the legal limitations of the buyer’s rights has not occurred or iii) if there is no warranty according to i) and the defect or missing part is not significant.
You have the right to return the products you have purchased and to ask to change them for another product or products with the same value of the purchased ones or with products with greater value of the ones you have bought, that must be done within 20 days, counting from the day you receive the item(s).
You have the right to return the purchased items and request a full refund a) if in all cases there is a defected product or there is a missing part on the agreed on product and under the condition that i) it is not provided by the warranty of the manufacturer or of the importer and it is under warranty, and the warranty conditions can be applied, or ii) if there is no warranty according to i) the legal limitations of the buyer’s rights has not occurred or iii) if there is no warranty according to i) and the defect or missing part is not significant and b) it is done within 14 days of the receiving day.
The “ERGASTIRI VAXEVANIDI OURANIA” is obliged to compensate in a case of missing parts or in case of a defected product and only if that occurred by the company itself, so then it cannot be blamed for light neglect.
Moreover, in all cases the product that will be replaced or fixed must come with the legal receipt. For all the above circumstances all items must be in the state they were received from the customer, whole and without any damaged and the packaging must be the one they came up with and in perfect condition, along with all that there must be the legal document that came along the item(eg Legal Receipt). Before any return of a product it is advised to have a communication with the online store of the “ERGASTIRI VAXEVANIDI OURANIA”. In any case, the return and replacement is do-able under the conditions: 1. You must communicate with the online store the same day or the next, 2. In case of replacement of an item, it must be done within 20 days with another or others with the same value or greater value or the withdrawal must be done within 14 days according to Article 5, par.10 of l.2251/1994, the product cannot be used. 3. The product must came along with the documents that prove the transaction.
ORDER CANCELLATION
The cancellation of an order it can be done under the following circumstances: Before the completion of the order, during the online procedure you can click “Back” and remove the items from your cart. If the online procedure has been completed but the product has not been sent you can contact us and an employee will take charge of the cancellation of your order. After you have received the items you can call us or contact us through the online form that you can find on our website, explaining the reason you want to cancel your order. An employee will help you and he/she will inform you for all of your options. In any case your order has already been charged and you wish for its cancellation then you should immediately contact us and provide the details of your order. However, the statues of your order will not change on the website.
PAYMENT METHODS
PAY BY DEBIT/CREDIT CARD
All of your transactions with our online shop are being made with the system ePos, that it guarantees the safest environment of transactions.
PAY BY PAYPAL
You can pay through Paypal.
PAYMENT UPON THE RECEPTION OF THE PRODUCTS
You can pay the employee of the cooperating transport company upon the delivery of the order in the place of your choosing. We advise you to contact us to learn if there is the possibility of this type of payment in your location.
RECEPTION AND PAYMENT IN THE STORE OF “ERGASTIRI VAXEVANIDI OURANIA”
In the final stage of the completion of your order, you choose from the section Payment Methods “Receive from the store”. The payment of your order it will be done at the cash register in the store. In case you choose to pay with your credit/debit card we inform you that the charge will happen at the store. You have with you your credit/debit card and your identity card (or passport) for the completion of the transaction.
BY DEPOSIT IN A BANK ACCOUNT
You can pre-pay your order in one of the following bank accounts:
NATIONAL BANK OF GREECE
IBAN: GR210 110185 00000 1854 0616085
BENEFICIARY: VAXEVANIDI OURANIA
PIRAEUS BANK
IBAN: GR67 0172 1880 0051 8806 3473 232
BENEFICIARY: VAXEVANIDI OURANIA
ALPHA BANK
IBAN: GR150 140 1800 18000 2330 002398
BENEFICIARY: VAXEVANIDI OURANIA
If you choose to pay with the method of a bank deposit, you must mention the order number. Also, it is necessary to send us the copy of the bank receipt via email. Upon the reception of the copy, we will send you your order.
PAYMENT IN INSTALLMENTS
You can buy product in instalments via debit card after communicating with us.
ORDER/DELIVERY OF PRODUCTS
COMPLETION OF AN ORDER
At the moment you log your order, a message like the following will appear: “YOUR ORDER HAS BEEN COMPLETED. THANK YOU! The number of your order is 71243. We kindly request that you check your email. We have sent you an email to confirm the details of your order.”
DATE OF DELIVERY
The days of the delivery are being scheduled by the transport company that is responsible of your order.
RECEPTION OF PRODUCT
If you make the order before 3am Monday to Friday, the “ERGASTIRI VAXEVANIDI OURANIA” will send your order through the courier company the very next day.
The time of the delivery will be arranged by the courier company. The “ERGASTIRI VAXEVANIDI OURANIA” collaborates with specific courier companies.
DELAY OF AN ORDER
YOUR ORDER MAY BE DELAYED FOR THE FOLLOWING REASONS
The product may be delayed to be sent by our importer. In order to offer you the best possible prices, we order our products from a large variety of importer either they are locals or international. There is the case of course that your order may be stuck at the customs or at its transport, that will result to us not having it at our disposal as soon as we would like. If that a case occurs we will contact you to ask you if you want us to deliver your order without this item or we can offer you another one. The item will be delivered to you as soon as we receive it.
The product you have ordered is not available or is has been removed: Among the dozens products that we display on our website there are some cases in which the importer suddenly without any explanation will remove some of the products. In such a case an employee will contact you in order to offer you an alternative.
In periods of extreme weather conditions or strikes and in any extreme case, that may affect the delivery of your product.
In any case that a contact via telephone or/and email is impossible (if there is a problem with your order, either that it is related to the product itself or to its payment), because for instance the date you have logged is invalid.
